The app bundles a copy of this guide for offline reading. This website carries the current product guide and requires an internet connection.
Start a tenancy and inspect rooms
Choose New tenancy, enter an address and Australian state or territory, then save. Add records for condition observations, repairs, communications, payments, documents and notes. You can attach files up to about 50 MB each.
Open Room inspections, choose move in or move out, then choose a suggested room or name another area. The prompts help you look around; save your own observation and selected photos. Return later to compare move-in and move-out notes and photos. On a phone, the two stages stack vertically so each remains readable. They are separate records, not automatically matched photos, and do not replace an official condition report.
Make a full backup
Open More, then Backup & restore, and export a full ZIP. Confirm that you saved it somewhere you can access, then test importing it on another device or browser profile. The backup contains the saved file bytes and integrity checks. Import adds missing items and rejects conflicting IDs; it does not overwrite existing records. A PDF summary is readable but cannot restore the app. Exports are not encrypted.
Prepare a selected evidence pack
Open More, then Backup & restore, and choose records for an evidence pack. Select the records you want to share and export an evidence pack ZIP. It contains a numbered PDF chronology, original saved files, a manifest and SHA-256 checksums. A PDF photo preview may be smaller than the original; use the file in the ZIP for full quality. The pack is for your own review and sharing, not an official form or a restorable backup. User-entered dates and device/file timestamps are not independently verified, and checksums do not prove provenance, delivery or legal admissibility.
Capture text from an image
Choose an image for text capture, then review and correct the transcription before saving it to a record. The image is processed locally: Apple Vision in the iPhone app, or self-hosted English OCR assets in the web app. Web OCR needs an initial download of about 10 MB while online; its assets may then be cached for later offline use, subject to browser storage. Text capture can make mistakes, especially with handwriting or unclear photos. Keep the original file.
Optional iPhone reminders
Add a follow-up date to a repair record. In the iPhone app, open More, enable device reminders and allow notifications to schedule generic alerts at 9 am local time. No address or note appears in the notification. The app schedules up to 50 upcoming reminders and refreshes them when you open the app or change records; later dates may need another app opening before they are scheduled. You can turn alerts off in the app. The PWA keeps follow-up dates in your record but does not send notifications. Do not rely on these alerts for a formal legal deadline.
Offline use
The installed iPhone app bundles its core assets. In a supported browser, open the PWA online first so its core tools can be cached. First-use web OCR and official help sites need a connection. Device or browser storage can be removed by uninstalling, clearing site data or storage pressure, so keep a separate backup.
Rental law and disputes
Open Help, then use Rental help, by location to choose your state or territory and open current government and consumer authority guidance about condition reports, repairs, bonds and disputes. TenancyTrove does not submit forms, send notices, lodge bond claims or determine a legal deadline. For urgent matters, follow your authority's current instructions or seek qualified help.
Find help and return to the app
Open Help, then App guide to read the bundled guide, including offline. Its Back button stays at the top while you scroll and returns you to Help. Open More for About RL Applications and the bundled Privacy policy; Back returns you to More. Online studio and authority links open in a separate browser view that you can dismiss.
If saved records cannot open
The app shows a recovery message if local storage cannot be opened. Choose Retry after storage becomes available. The App guide and shared studio support remain reachable from that screen. Keep an independent ZIP backup; support cannot recover records stored only on your device.
Privacy and safety
Read TenancyTrove privacy before storing sensitive material. Others with access to your unlocked device, browser profile or unencrypted exports may be able to read them. eSafety explains safer evidence collection.
Open-source licences
TenancyTrove includes open-source components. The app's bundled guide includes their notices for offline reading. You can also read the open-source licence notices here.
Contact RL Applications
For product problems or a correction to a help link, email help.rlapplications@gmail.com. Describe the issue and your device or browser. Please do not send an agreement, ID, photos or private evidence unless you want RL Applications to receive it. We cannot access or restore data stored only in your app or browser profile.
For another app or a studio question, visit RL Applications support. Learn more about RL Applications.